Patient Coordinator Services

Helping You Coordinate Your Healthcare Journey

Patient coordinators are here to help our patients, their families and caregivers maneuver their healthcare journey and overcome medical care hurdles. Whether you just have a question or you’re looking for a second opinion, turn to our coordinator for help. You don’t have to do it alone.

A patient coordinator’s primary role is to nurture patient empowerment and provide information that enhances your ability to make appropriate health care choices with an enhanced assurance about risks, benefits and responsibilities. Throughout the process, the Patient Coordinator will provide individualized assistance as well as education and resources to facilitate informed decisions.

The patient coordinator is a key player on your team, providing knowledgeable support, compassion and encouragement through every step of your journey.

Benefits of a Patient Coordinator:

Guide you through the healthcare system
Provide information and education
Coordinate tests and services
Facilitate communication with your medical team
Help you track and get to appointments
Direct you to local resources and support
Answer questions about classes, seminars and support groups
Ensure that your questions and concerns on clinical issues are resolved
Advocate for you during every phase of treatment

Meet Our Orthopedic Patient Coordinator

Erin Bashaw
Erin’s extensive nursing and medical background is helpful in answering patients’ many questions about having a procedure and life after surgery. She graduated in 2004 with a bachelor’s degree of Science in Nursing (BSN) along with a certificate in Public Health Nursing (PHN) from California State University, Hayward. In 2008, she completed a Masters in Nursing Science (MSN) from California State University, Dominquez Hills and in 2011 finished a doctorate in Nursing Practice with a special focus in Health Systems Leadership from the University of San Francisco. Erin also hosts the monthly education class in preparation for orthopedic surgery. Thank you, Erin, for all you do for our patients!